FAQ's
Welcome to our FAQ, we are glad to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Do you ship internationally?
We currently ship only within the EU and the USA.
How long does delivery take?
Orders are processed within 24 hours. The total delivery timeframe, including processing, is 1–3 business days. Actual delivery time may vary depending on location.
We currently ship only within the EU and the USA.
All orders include free shipping and tracking, so you can follow your order’s progress in real time.
For more details, please visit our shipping policy page.
Will I receive tracking information?
Absolutely. Once your order is on its way, you’ll receive a tracking link to follow its journey in real time.
Returns & Exchanges
What is your return policy?
We offer a 30-day return and refund period from the date of delivery. If your item arrives damaged or defective, simply contact us within that period for a full replacement or refund.
Returned items must be in original condition and packaging.
If returns are made due to the item arriving damaged, defective, or incorrect, all return shipping fees will be fully covered by us.
To begin a return, simply contact us and we’ll guide you through the process.
For more details, please visit our refund policy page.
When can I expect my refund?
We will notify you once we have received and inspected your return, and let you know whether the refund is approved.
If approved, the refund will be processed to your original payment method within 10 business days. Please note it may take additional time for your bank or credit-card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at vesvero.shop@gmail.com.
Ordering & Payment
What payment methods do you accept?
We offer a range of secure and convenient payment options to suit your preferences. These include:
- Credit & Debit Cards
- Visa
- Mastercard
- American Express
- PayPal
- SEPA Direct Debit
- Klarna
- Sofort
- Giropay
- Apple Pay
- Google Pay
- Bank Transfer
We do not store your payment information, and all transactions are processed securely.
Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, we’ll do our best to assist. Please contact us as soon as possible.
Is my payment information secure?
Yes. All transactions are encrypted and processed securely. We do not store any payment details.
Support & Warranty
Do your products come with a warranty?
Yes. All products are covered by a two-year limited warranty.
What should I do if I receive a faulty item?
Please contact us immediately. We’ll arrange a replacement or refund once the issue is confirmed.
How can I contact customer support?
You can reach us anytime through our contact form or support email. We aim to respond within 24 hours on business days.