Refund policy



30-Day Refund Guarantee

You have 30 days after receiving your item to request a return and refund.

To be eligible, the item must be in the same condition as received — unused, undamaged, and in the original packaging, with all accessories included (e.g., charging cable, adapter, user manual). A receipt or proof of purchase is also required.

How to Request a Refund

To initiate a return, please contact us at support@vesvero.com
All return parcels must be sent to our return center at:

Von-Ketteler-Straße 1
59590 Geseke
Germany

If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

For any refund-related questions, you can always contact us at support@vesvero.com

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. Examples include:

  • Charger not powering on

  • Faulty magnetic alignment or weak charging performance

  • Broken or missing accessories

If the return is due to a defect, damage, or incorrect item, we cover all return shipping costs and will provide either a replacement or a full refund.

Exceptions / Non-Returnable Items

For safety and hygiene reasons, certain products cannot be returned:

  • Used charging accessories that show signs of wear (e.g., cables, adapters)

  • Items with physical damage caused by misuse, drops, or liquid exposure

  • Hazardous or altered electronic items

We also do not accept returns on sale items or gift cards.

If you’re unsure whether your product is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive the item you want is to return the product you have. Once the return is accepted, you can place a new order separately.

If the exchange is due to a faulty, damaged, or incorrect product, we cover the shipping costs for both the return and the replacement shipment.

Cooling-Off Period (EU & USA)

European Union
Under EU consumer protection law, customers are entitled to a 14-day cooling-off period for cancellations or returns, for any reason and without justification. Vesvero goes beyond this requirement and provides a 30-day cooling-off period for all orders shipped within the EU.
Products must remain unused, in their original packaging, and include all accessories.

United States
U.S. law does not provide a statutory cooling-off period for online purchases. However, Vesvero voluntarily provides the same 30-day cooling-off period as in the EU, allowing U.S. customers to return their order for any reason and without justification within 30 days of delivery.
Products must remain unused, in their original packaging, and include all accessories.

Refund Processing

We will notify you once we have received and inspected your return, and let you know whether the refund is approved.

If approved, the refund will be processed to your original payment method within 10 business days. Please note it may take additional time for your bank or credit-card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@vesvero.com